In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.

In the absence of an amicable agreement, the consumer has the possibility of contacting the consumer mediator to whom the professional reports, namely the Association of European Mediators (AME CONSO), free of charge, within one year of the complaint. written addressed to the professional.

The referral to the consumer mediator must be made:

– either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com;

– or by mail addressed to AME CONSO, 11 Place Dauphine – 75001 PARIS.